Parent Information

Access to Nature Zone

• JJ’s Kiddycare Hemploe Road, Welford, NN6 6HF.
• Please park in the large car park signposted with a large blue ‘P’ sign on the left hand side of the farm drive (the turning after the 2x road humps).
• Please then walk to the red gate (top right corner of car park) and follow the pathway round to the parent waiting area.
• Ring the ‘Nature Zone’ doorbell and let staff know your child’s name through the intercom. Please wait here for staff to come and greet you. (same at pick up time later in the day)

Kit List for Holiday Club

Children need to bring ALL of the following:
– A packed lunch and snacks
– A bottle(s) of water/juice to last the day (no fizzy/energy drinks)
– Waterproof trousers and wellies (all year round, even in summer)
– Change of clothes (including when warm weather!)
– Please wear sturdy shoes/trainers
– Coat, Hat, Gloves, Sun hat, Sun lotion (depending on weather)
– Rucksack with 2 shoulder straps to carry their own belongings (inc a basic set of spare clothes)

 Our contact number is 01858 575642 if you need to urgently get through to us during the day.

Our Fees

Policies & Notices

Data Protection and Confidentiality Policy

Data Protection and Confidentiality Policy

At JJ’s Kiddycare we recognise that we hold sensitive/confidential information about children, their families and the staff we employ. This information is used to meet children’s needs, for registers, invoices and emergency contacts. We store all records in locked cabinets or on the office computers with files that are password protected in line with data protection principles.  Any information shared with the staff team is done on a ‘need to know’ basis and treated in confidence. Staff sign a Confidentiality statement.


This policy will work alongside the Privacy Notice to ensure compliance under General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR).


Legal requirements

  • We follow the legal requirements set out in the Statutory Framework for the Early Years Foundation Stage (EYFS) 2017 and accompanying regulations about the information we must hold about registered children and their families and the staff working at the nursery 
  • We follow the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR) and the Freedom of Information Act 2000 with regard to the storage of data and access to it. 



It is our intention to respect the privacy of children and their families.  We do so by:

  • Storing confidential records in locked cabinets or on the office computers with files that are password protected.
  • Ensuring staff, student and volunteer inductions include an awareness of the importance of confidentiality and that information about the child and family is not shared outside of the nursery other than with relevant professionals who need to know that information. It is not shared with friends and family, discussions on the bus or at the local bar. If staff breach any confidentiality provisions, this may result in disciplinary action and, in serious cases, dismissal. Students on placement in the nursery are advised of our confidentiality policy and required to respect it
  • Ensuring that all staff, volunteers and students are aware that this information is confidential and only for use within the nursery and to support the child’s best interests with parental permission
  • Ensuring that parents have access to files and records of their own children but not to those of any other child, other than where relevant professionals such as the police or local authority children’s social care team decide this is not in the child’s best interest
  • Ensuring all staff are aware that this information is confidential and only for use within the nursery setting. If any of this information is requested for whatever reason, the parent’s permission will always be sought other than in the circumstances above
  • Ensuring staff do not discuss personal information given by parents with other members of staff, except where it affects planning for the child’s needs
  • Ensuring staff, students and volunteers are aware of and follow our social networking policy in relation to confidentiality 
  • Ensuring issues concerning the employment of staff remain confidential to the people directly involved with making personnel decisions
  • Ensuring any concerns/evidence relating to a child’s personal safety are kept in a secure, confidential file and are shared with as few people as possible on a ‘need-to-know’ basis. If, however, a child is considered at risk, our safeguarding/child protection policy will override confidentiality. 


In most cases, where information regarding a particular child needs to be passed on to OFSTED, Children and Young People’s Services, SENCo or other outside authorities/agencies. The parents will be informed prior to us doing so and permission granted, however, where it is feared that the child will be in danger if the parent/carer is informed, the information will be passed directly to the necessary authority, without further discussion. (Please see our Safeguarding Children Policy for further details) 


All the undertakings above are subject to the paramount commitment of the nursery, which is to the safety and well-being of the child.


General Data Protection Regulation (Regulation (EU) 2016/679 (GDPR) compliance 

In order to meet our requirements under GDPR we will also undertake the following:

  1. We will ensure our terms & conditions, privacy and consent notices are easily accessed/made available in accurate and easy to understand language 
  2. We will use your data only for the needs of the children and only contact you with updates for the setting or to discuss your child’s development, health, etc. We will not share or use your data for other purposes.
  3. Everyone in our nursery understands that people have the right to access their records or have their records amended or deleted (subject to other laws and regulations).


Staff and volunteer information

  • All information and records relating to staff will be kept confidentially in a locked cabinet in the office.
  • Individual staff may request to see their own personal file at any time.


For retention and disposal of data information, please see our privacy notice. 


This Data Protection and Confidentiality Policy cross references to many other policies including Complaints and compliments, Privacy notice, Health and Safety, Security, Safeguarding and Staff induction policies


Procedure reviewed 24.5.18

By Jenni Cheney and Rachel Johnson, Data Protection Officers


Illness policy

Illness policy


At JJ’s Kiddycare we aim to maintain a safe and healthy environment for our children, staff and visitors. Therefore, as a general rule, children who are ill should not attend the setting.  A common early sign of an illness is a raised temperature and we would not allow children to attend with a temperature above 38 degrees


Please note that medication can only be administered by staff if a Doctor has prescribed it and must have been started 24 hours prior to your child returning to the club. 


If your child becomes unwell whilst in our care, we will make every effort to contact you.  You will be advised of the circumstances and in most cases, ask for the collection of your child to be arranged.  

We may administer Calpol (once only in an emergency of high temperature), if we feel this will help (only, if a declaration has been signed by the parent/carer on the registration form and following a phone call to you beforehand), however, we do have the right to refuse this if we feel that your child is generally unwell and would be a lot happier at home.  If a child needs more than one dose of calpol a day, they are deemed too ill and should not attend nursery. 


If we cannot contact the main carers of the child, we will contact the emergency contacts, as provided on the child’s registration form and under no circumstances will we administer medication on their say so. 


To minimize spread of infection we address the following:

  • Clean toys weekly that have been used during the week.  (Extra vigilance on virus outbreaks) 
  • Adhere to a strict hygiene routine, including cleaning tables before and after meals and mopping up spillages etc.
  • Regularly washing hands throughout the day.
  • Encourage children to take an active role with their own personal hygiene by helping them to understand about germs and the importance of good personal hygiene, using age appropriate language and learning experiences. 
  • Use protective equipment such as gloves and aprons when dealing with bodily fluids such as blood, sick or when changing nappies. 


The whole nursery and out of school club premises are cleaned every evening, using colour coded equipment and cleaning chemicals designed for each specific use. 


JJ’s has an exclusion period for illnesses, as shown overleaf.  We ask that parents follow these guidelines, which will help prevent the spread of infection within the nursery.


Illness Exclusion Chart




Exclusion from Nursery period

Tummy Upsets 

Diarrhoea and/or vomiting

Children cannot attend the setting until 48 hrs after symptoms have ceased.

Common Cold

Runny nose, sore throat, raised temperature etc

Please keep child at home if sleepy & raised temperature.

Chicken Pox

May have slight fever, headache, nausea, itchy rash starting with flat red spots, which become raised and filled with fluid.

Children should stay at home for at least 6 days after the last crop of spots and until all of the spots have crusted over.


Cough, cold, fever, conjunctivitis, spots on the cheek or in the mouth. 3 – 7 days > red blotchy rash spreads from face to rest of body.

Children should stay at home for at least 6 days after the rash first appeared and until the child is clinically well.

German Measles (Rubella)

Fever, sore throat, rash after 1 – 2 days usually starting on face. 

Children should stay at home for at least 6 days after the rash first appeared and until the child is clinically well.


Sore eyes, inflamed with discharge. The discharge may be watery or thick with mucus and pus causing the eyelids to stick together.

Children can return to nursery after following treatment for 48 hours, eyes are not weeping & child is clinically well. Doctors do not give drops for this now, you would be asked to buy some from a pharmacy.


Fever, swelling and tenderness of the salivary glands.

Children should stay at home until they feel well again, but no sooner than 5 days from the onset of the swollen glands.

Head lice

Itching of head

There is no exclusion period, however, treatment must be sought.


Blisters, starts with redness that can develop into weeping spots and yellowish crusts. Commonly affects the nose, mouth and nappy area in young children.

Children must stay at home until the spots have crusted or healed and the child is feeling well, following treatment from a doctor.

Ring worm

Round red areas with a raised border, forming ‘ring’ shapes.

Children can return to the setting after following treatment for 24 hours.

Thread worms 

Irritation around the rectum at night, which may wake the child. Sometimes worms may be seen in the stool or on toilet paper. Infections can be caused due to continual scratching of the rectum. 

Children can return to the setting after following treatment for 24 hours. Bathing children and trimming/scrubbing nails is strongly encouraged.


Stiffness of neck, headache, sensitivity of light, vomiting, drowsiness, purple rash, fever.

Children can return to the setting once the treatment is completed and the child is clinically well.

Hand, foot and mouth

Usually starts with a sudden sore throat, temperature and blisters develop in the inside of the mouth, throat and on the face.  Blisters may also appear on the hands, fingers and soles of feet.

Children can return to the setting once the blisters have cleared and the child is clinically well.

Slap cheek syndrome

Red rash on cheeks, which is followed by a lace like rash on the body and limbs, which may last up to 3 weeks often fading and returning, when exposed to heat.  Generally children do not feel very well.

Children can return to the setting once they are clinically well.

Complaints and Compliments procedure

Complaints and Compliments procedure

EYFS: 3.74, 3.75

 At JJ’s Kiddycare we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times parents are happy with the service provided and we encourage parents to voice their appreciation to the staff concerned. 

We record all compliments and share these with staff. 

We welcome any suggestions from parents on how we can improve our services and will give prompt and serious attention to any concerns that parents may have. Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively and to ensure the welfare of all children, enable ongoing cooperative partnership with parents and to continually improve the quality of the nursery. 

We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our *Safeguarding/Child Protection Policy.

Internal complaints procedure

 Stage 1

If any parent should have cause for concern or any queries, they should in the first instance take it up with the child’s key person or a senior member of staff/room leader.  

 Stage 2

If the issue remains unresolved or parents feel they have received an unsatisfactory outcome, then they must present their concerns in writing as a formal complaint to one of the nursery managers. A manager will then investigate the complaint and report back to the parent within 10 working days.  The manager will document the complaint fully and the actions taken in relation to it, then file in our ‘compliments and complaints file’.   

(Most complaints are usually resolved informally at stage 1 or 2.)

 Stage 3

If the matter is still not resolved, the nursery will hold a formal meeting between the manager, parent and a senior staff member to ensure that it is dealt with comprehensively. The nursery will make a record of the meeting and document any actions.  All parties present at the meeting will review the accuracy of the record and be asked to sign to agree it and receive a copy. This will signify the conclusion of the procedure.

Stage 4 

If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted.  Parents are made aware that they can contact Ofsted at any time they have a concern, including at all stages of the complaints procedure and are given information on how to contact Ofsted. Ofsted is the registering authority for nurseries in England and investigates all complaints that suggest a provider may not be meeting the requirements of the nursery’s registration. It risk assesses all complaints made and may visit the nursery to carry out a full inspection where it believes requirements are not met. 

A record of complaints will be kept in the nursery. The record will include the name of the complainant, the nature of the complaint, date and time complaint received, action(s) taken, result of any investigations and any information given to the complainant including a dated response. 

 Parents will be able to access this record if they wish to; however, all personal details relating to any complaint will be stored confidentially and will be only accessible by the parties involved. Ofsted inspectors will have access to this record at any time during visits to ensure actions have been met appropriately. 

 Contact details for Ofsted: 


Telephone: 0300 123 1231   

By post:Ofsted
Piccadilly Gate
Store Street
M1 2WD  

Our Ofsted reference number is EY384013  

Parents will also be informed if the nursery becomes aware that they are going to be inspected and after inspection the nursery will provide a copy of the report to parents and/or carers of children attending on a regular basis. 


This Complaints and compliments policy cross references to many other policies including Data Protection and Confidentiality, Privacy notice, Health and Safety, Safeguarding and Staff induction policies, etc


Procedure reviewed 22.5.18

By Jenni Cheney, Partner


Terms And Conditions

We believe that the standard terms and conditions reflect the custom and practice of other private day care providers.  The rules about notice and payment of fees are designed to promote stability, assist forward planning and the correct resourcing of JJ’s.  Nothing within the terms and conditions affects the parents’ statutory rights.  To enable us to provide and maintain the highest standards of care, we require all parents to be aware of, and abide by the following conditions: –


  • Minimum attendance for Nursery and Pre-school children is 15hrs per week. Minimum attendance for before/after school club children is 2 sessions per week each.
  • Full fees are still payable during periods of your child’s illness/absence, this includes any isolation period due to covid/19
  • If you decide to leave or reduce the level of attendance long term, four weeks’ written notice and fees are required.
  • An admin and registration fee of £95 per child 0-4 yrs (Nursery).  This fee is non-refundable and secures your child’s place.
  • Fees are payable if there is a delay in taking up the registered place as this has been reserved for your child and no-one else can take it. (e.g. on holiday, moving into the area or starting back to work after maternity later than planned)
  • Fees are invoiced on a monthly basis at the start of each calendar month and payment is required to be cleared in JJ’s account by the 10th of that month. We accept cash, online bank transfer, employer childcare vouchers or tax-free childcare payments.  If invoices are not paid by this date, you will incur a £25.00 late payment charge up to the first 5 workings days per child.  Every week thereafter, a £25.00 charge will be added to each child’s account until full payment is received.  Fees and charges more than 2 weeks overdue, will result in your child not being able to attend JJ’s until fees are up to date.  
  • JJ’s claims the government funded entitlement on your behalf (2, 3 & 4 year olds) but it is your responsibility to check your eligibility for 2 year funding and the 3 & 4 year additional hours and make sure your eligibility code is valid for us to make the claim. We can’t claim the additional funding without a valid code.  Any extra sessions/hours taken over the entitlement will be invoiced accordingly.  We charge a supplement fee per funded session towards consumables, craft items, resources, extra support sessions, sing & sign, etc.
  • For unauthorised late collection of children – The charge is £7.00 per 15 minutes or part of. It is our policy that if a child has not been collected after 1 hour and we have not heard anything from you or unable to get hold of you/your emergency contacts, then Social Services will be contacted.
  • For unauthorised early drop off of children without prior booking – Charges are £7.00 per 15 minutes or part of.
  • We are often asked to write letters to 3rd parties, e.g, tax credit office, family solicitors, schools, DLA, EHCP reports, etc or sign passports. We charge a £25 admin fee for these types of administrative services. 
  • School Holiday Clubs – Once holiday club sessions for school age children have been confirmed via email, they are chargeable. If you cancel any sessions booked, you will still be charged.  If any extra sessions are taken over the holidays, these will be added to your next invoice. 
  • Our fees are reviewed on an annual basis each summer, with parents/carers being informed of new prices one month in advance. New fees will come into effect from 1st September each year.
  • Senior staff will ring the emergency contact numbers on your registration form if your child becomes ill during a session. Please make sure that you and your child’s emergency contacts are familiar with collection procedures.  If your child has an accident, then we will follow our procedure for administering first aid ourselves or by a qualified medical team.
  • You must advise us in advance if the person collecting your child is new to us. The new person who is collecting your child must give the agreed password before we release your child.
  • If your child’s details change during their time with us, you must inform us of this change on our communication app. (e.g. new phone numbers, change of address, allergies etc). It is your responsibility to update us on any changes.
  • It is your responsibility to call/message via app if your child is unable to attend on their designated days due to illness, appointments, etc.
  • Written permission is required for any prescription medicines required to be given to your child. The medicine must be in the original container otherwise our staff will not be able to administer it. (Consent form must be completed via the app before staff can administer)
  • JJ’s Kiddycare is obliged by law to report to Social Services any concerns or incidences where we consider a child may have been neglected or abused. This may be done without informing the parent/guardian.
  • We will not administer Calpol unless it is in an emergency situation to reduce their temperature. If children need Calpol regularly throughout the day, they are deemed too ill to attend JJ’s until they are better.  Please do not administer Calpol before your child attends the session, as it could mask Covid symptoms or other infectious diseases and therefore potentially spread infection.
  • We ask that toys or games are not brought in from home as they can get lost/damaged and cause squabbles. JJ’s cannot take responsibility for this happening.  Comforters are still permitted for sleep times and during settling in periods initially.


Sometimes nurseries are put into a difficult position where parents have headhunted staff from them.  This can be damaging for the business and has a great impact on the level of care and efficiency of the nursery.


  • Members of staff are prohibited from working for parents during what would normally be working hours, i.e. Monday to Friday 7.30 am – 6.30 pm, paid or unpaid. Parents are requested to respect this and not ask members of staff to break their employment contracts in this respect.
  • JJ’s staff may be separately employed by yourselves outside of these hours, e.g. babysitting in the evening or weekends, but this must be arranged outside of JJ’s hours between yourself and the babysitter, therefore nothing to do with your families contract with JJ’s Kiddycare and should not be discussed at the gates at drop off/collection times.


In recognition of this, parents’ acceptance of these terms balances the needs of all concerned.